A top live chat support outsourcing company must be skilled with the best tools out there, so in addition to our own chatbot, we work with existing solutions on the market.
We offer fast, personalized chat support services that keep customers satisfied and loyal. With expert agents and a streamlined approach, we elevate your support, drive results, and reduce costs.
Get a quote
Our role is beyond simply providing agents. Improving operational efficiency and customer satisfaction matters even more. Our approach and experience across industries allow us to provide live chat outsourcing services so you can achieve just that—while seamlessly scaling for changing demand and maintaining cost-efficiency.
Chat support
Quality assurance (QA)
Customer satisfaction (CSAT)
Agents on board
We provide round-the-clock outsourced chat support, so your customers always get instant and relevant assistance whenever they need it.
Our pricing model is clear and straightforward—no hidden fees or surprises, just honest partnership.
Each project goes with continuous quality checks to maintain consistency, accuracy, and the tone your brand is known for.
Track performance through live dashboards and analytics that give you complete visibility and control.
Our in-house R&D team develops and integrates AI-powered tools that respond to your specific needs.
Our trained customer support agents know how to keep conversations efficient and on-brand, so every chat turns into a positive experience.
Simply Contact benefits you not by cutting corners, but by managing processes efficiently. By streamlining processes, using AI, and maximizing agent productivity, we deliver high-quality managed live chat services so you can focus on core operations.
Get in touchOur in-house R&D team developed an AI-powered chatbot that blends intelligent self-service with indispensable support from human agents.
Built and continuously improved in-house to ensure reliability and innovation.
Automates common inquiries, decreasing ticket volume and freeing agents for complex tasks.
Instantly connects users to a live agent when needed, maintaining context and continuity.
Creates and manages Jira tickets directly within the chat.
Checks order status and retrieves data from client systems in real time.
Works across websites, messengers, and internal portals for consistent, efficient support.
A top live chat support outsourcing company must be skilled with the best tools out there, so in addition to our own chatbot, we work with existing solutions on the market.
Focused training and team management
We support software as a service vendors, engaging effectively with technologically sophisticated customers through live chat and other channels.
These dynamic sectors demand a BPO provider that understands trends and innovations, which Simply Contact is known for.
For travelers, 24/7 outsourced live chat makes all the difference when it comes to receiving timely advice and assistance, whether flying or using other forms of transportation.
Companies in the legal sector outsource live chat support to agents with industry knowledge, offering accurate support through live chat.
Our agents are always available to support doctors and patients in resolving medical-related requests via live chat.
Our agents support the efficient operation of delivery systems, helping businesses meet deadlines and fulfill customer expectations.
This industry relies on live chat support outsourcing to provide valuable assistance to both customers and sellers, ensuring seamless transactions.
These industries outsource live chat operators to ensure audiences get fast and professional assistance.
Outsourcing your customer support with Simply Contact is focused on smooth onboarding, seamless integration, and a well-defined transparent process.
Simply Contact is certified under PCI DSS, which is proof that we follow the standard rules for securely processing credit and debit card payments. It helps protect customer payment data during every transaction.
This certification confirms that Simply Contact has proper measures in place for managing and protecting sensitive information. It indicates our treatment of data security in our daily work as a priority.
We’re certified in ISO 27701, which has a primary focus on privacy. It enables us to handle personal data in a way that fully mirrors GDPR requirements and keeps information protected.
Simply Contact is a HIPAA-compliant contact center. HIPAA is the U.S. law that sets rules for handling personal health information. This is essential for clients in healthcare, insurance, and health tech.
Outsourced live chat support brings measurable advantages that elevate service quality, efficiency, and customer satisfaction. Here’s what you gain with Simply Contact:
Get fast answers to any remaining questions
Thank you.
Your request has been sent successfully.
